Frequently Asked Questions
Calls During Office Hours
Emergency or After Hours
Rent and/or Other Payments
All payments should be made out to Trustworth Properties, LLC and can be accepted by mail (PO Box 14588, Richmond, VA 23221), dropping off at our office (1806 Summit Ave Ste 300, Richmond, VA 23230) or made online through your Resident Portal.
Management will submit to you a Move-In inspection report at the lease signing meeting itemizing any damages to the dwelling unit existing at the time of your occupancy, which record shall be deemed correct unless you object to this report in writing within 5 days after you take possession.
In addition, a Move-Out Cost Sheet will also be provided to you at your lease signing meeting. This will provide you with minimum estimates of what certain repairs would cost you and what may be deducted from your security deposit if damages are found after you vacate. Please Note: Estimates are minimum costs and subject to change depending on inflation and other factors outside of the Owner/Agent’s control.
We will be happy to schedule a “pre” move out inspection meeting with you to review what items would need to be addressed prior to vacating. This is not mandatory but highly recommended as it will help to ensure you receive your full security deposit back when you vacate.
|Utility Type||Company Name||Telephone||Website|
|Electric||Dominion Energy||(888) 667-3000||Click Here|
|Water/Sewer||City of Richmond
|Gas||City & Henrico
|Phone/Cable/Internet||Comcast/Xfinity||(804) 266-1900||Click Here|
|Phone/Cable/Internet||Verizon||(888) 553-1555||Click Here|